Refund, Cancellation, and Returns Policy

1. OVERVIEW

At SteelKingMart, customer satisfaction is our priority. We aim to provide a seamless shopping experience, but we understand that there may be times when you need to return or cancel an order. This policy outlines the guidelines for cancellations, returns, and refunds for purchases made on our platform.

2. CANCELLATION POLICY

2.1 ORDER CANCELLATION BY CUSTOMER

Before Shipment: Orders can be canceled before the product is dispatched. If you wish to cancel your order, please contact our customer support team at support@steelkingmart.com.
- Refund: If payment was made, the full amount will be refunded back to the original payment method within 7-10 business days.
After Shipment: If the order has already been shipped, cancellations will not be allowed. In such cases, please refer to our returns policy.

2.2 ORDER CANCELLATION BY STEELKINGMART

We reserve the right to cancel any order due to reasons including but not limited to:
- Unavailability of the product
- Payment issues
- Inaccurate or incomplete address details
- Fraud or unauthorized transactions
Refund: If payment was made, the full amount will be refunded back to the original payment method within 7-10 business days.

3. RETURNS POLICY

3.1 ELIGIBILITY FOR RETURNS

Products must be returned within 7 days of the delivery date.
The product must be in its original packaging, unused, and in the same condition as when it was delivered.
Certain items are non-returnable, including but not limited to:
- Perishable goods (e.g., food, flowers)
- Customized products or personalized items
- Products marked as "Final Sale" or "Non-Returnable"
- Health and hygiene products (e.g., undergarments, personal care items)

3.2 RETURN PROCESS
To initiate a return:

Email us at support@steelkingmart.com with your order details and reason for the return.
Once the return is approved, we will provide return instructions and a shipping label (if applicable).
The product must be securely packed and shipped back to us as per the instructions provided.

3.3 RETURN SHIPPING

Customers are responsible for return shipping costs unless the product is damaged, defective, or incorrect.
For damaged or defective products, SteelKingMart will cover the return shipping costs.

4. REFUND POLICY

4.1 REFUND PROCESSING

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 7-10 business days to the original payment method.

4.2 LATE OR MISSING REFUNDS

If you haven’t received your refund within the expected time, please first check with your bank or payment provider.
If you’ve done this and still have not received your refund, please contact us at support@steelkingmart.com.

4.3 PARTIAL REFUNDS
In certain situations, only partial refunds may be granted, such as:

Products that show signs of use or damage not due to our error
Any item not in its original condition or missing parts

4.4 EXCHANGES
We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@steelkingmart.com and send the item to the address provided.